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policies & procedure

CANCELLATION POLICY

LATE APPOINTMENT ARRIVAL POLICY

TERMS + CONDITIONS

PRIVACY POLICY

Our team understands that life is full of curve balls, big and small, and there will be times you will have to cancel and reschedule your appointment. To ensure the respect for both our clients and our professionals there are firm cancellation and late arrival policies in place.

cancellation policies.

salon cancellation policy

You can cancel and reschedule your service at anytime with no penalty charge until 48 hours before your appointment.  If you have to cancel your appointment within the 48 hour window before your appointment you will be required to pay 50% of the cost of your scheduled services.

 

Unfortunately, if you do not show up for your appointment without notifying your stylist you will be required to pay 100% of the cost of your scheduled service.

spa cancellation policy

You can cancel and reschedule your service at anytime with no penalty charge until 48 hours before your appointment.

If you have to cancel your appointment within  48 hours window before your appointment you will be required to pay a $30.

 

Unfortunately, if you cancel within 24 hours or do not show up for your appointment without notifying your expert you will be required to pay 100% of the cost of your scheduled service.

This being said we do understand there are circumstances that require last minute cancellations and client no-shows, our stylists and beauty professionals do use their discretion and empathy when following these polices.

late arrival policy.

oceana salon & spa late arrival policy

If you are running late there is a 15 minute grace period allotted to each appointment start time. If you show up more than fifteen minutes late past your scheduled time this will effect the stylist or beauty professional's ability to carryout your booked services and your appointment may be altered to respect the time of our team. 

terms and conditions.

Legal Disclaimer

This site is owned and operated by Oceana Salon and Spa ®, created for the purpose of educating audiences about the business, while offering an option for the online booking of services. This is not an e-commerce website.  Each salon/spa professional and business operating at Oceana Salon and Spa ® location is an independently owned and operated business. Oceana Salon and Spa ® is not responsible for the operations, employment, and personnel matters made by independent salon/spa professionals/businesses.

 

Our terms and conditions advise the use of this website, www.oceanasalonandspa.com and are governed by the laws of the Province of Ontario, Canada.

CHANGES + updates

Our Terms and Conditions may be amended in order to maintain compliance with the law and to reflect any changes to the way we operate our website and the way we expect users to behave on our site. 

We will notify users by email of any changes to our Terms and Conditions or post a notice when they have been altered.

limitation of liability 

Our Terms and Conditions may be amended in order to maintain compliance with the law and to reflect any changes to the way we operate our website and the way we expect users to behave on our site. 

We will notify users by email of any changes to our Terms and Conditions or post a notice when they have been altered.

HARASSMENT + TERMINATION

Oceana Salon & Spa has a zero tolerance policy when it comes to verbal, emotional or physical harassment. If at any time it is found you are conducting yourself in a way that goes against this policy we have the right to terminate or suspend access to our services immediately, without prior notice or liability. 

We may terminate or suspend access to our services immediately, without prior notice or liability, for any reason, including, without limitation if you breach the Terms and Conditions. 

privacy policy.

personal information

This Privacy Policy describes the types of information we may collect during your visit to our website, online interactions with our social media platforms, online services/applications and during any other interaction you may have with us (collectively, the services provided by Oceana Salon & Spa).

By providing personal information in connection with your use and booking of our Services, you consent to the collection, use and disclosure of your personal information in accordance with this Privacy Policy.

If you have questions regarding this Privacy Policy or our privacy practises, then please contact our team.

For greater certainty, this Privacy Policy does not apply to the privacy practices of our affiliates, who may have their own separate privacy policies.

our commitment

Except as otherwise provided in this Privacy Policy, Oceana Salon & Spa will not sell, rent, loan, trade, lease, transfer or otherwise disclose personal information, including e-mail addresses, to any third party.

privacy policy amendments

Oceana Salon & Spa may amend this Privacy Policy at any time by posting a new privacy policy in place of this one. These amendments may include, without limitation, adding to, deleting from or modifying this Privacy Policy.

 

Oceana Salon & Spa will post notice that the Privacy Policy has been amended on the fronting webpage of our main website for a period of 30 days. The amended privacy policy shall automatically be effective when posted. Your continued dealings with Oceana Salon & Spa or use of the Services following the posting of the amended privacy policy and the posting of such notice shall mean that you accept the terms of this Privacy Policy as amended.

 

If you do not agree with any of the terms or conditions in the amended Privacy Policy then you agree to immediately cease all use of the Services and cease in your dealings with Oceana Salon & Spa, which shall be your sole recourse and remedy in the event you are dissatisfied with the amended Privacy Policy. This Privacy Policy may not otherwise be amended.

collection + use

Set out below are certain circumstances where we may use your personal information without obtaining any further consent. By providing personal information to us, we assume your consent to these uses unless you inform us otherwise.
 

These may include:

When you make an appointment or place an order to purchase a product or service, we will collect information relating to the same including, as applicable, time and date of the appointment, the service or product requested, the potential cost, payment information for any cancellation/no show charges, billing address and the billed date. This information is used to fulfill our obligations relating to the foregoing.

 

Personal information that is supplied when using the Services will be used: (i) in accordance with the description of uses as set out in the related documentation for the Services, (ii) as may be readily apparent through the general operation of the Services, and (iii) as described in this Privacy Policy.

 

Using identification information and contact information, such as your name and e-mail address to provide information about Oceana Salon & Spa and the Services when you request that information.

 

Using payment method preferences and related financial information that you provide to us so that we can obtain payment for the services and products that you request.

 

Using information relating to your preferences so that we are able to carry out our services for you in accordance with those preferences.

 

Using relationship information such as your service requests, instructions, comments and feed back to assist us in carrying out services in accordance with your wishes.

 

Using personal information for the purpose for which it was provided and certain other activities that are reasonably ancillary to that purpose. For example: If you send us an e-mail with a question or comment,  Oceana Salon & Spa will use your e-mail address to respond to you. Further, Oceana Salon & Spa may store your e-mail and e-mail address and a copy of our response for future reference.

 

Using your e-mail address to provide you with information about new additions, updates and enhancements to our products and services.

 

Analyzing personal information in accordance with how our Services are being used to assist us in developing our products and services.

Oceana Salon & Spa has independently owned operating affiliates that provide our salon and spa offerings. As such, an affiliate may provide your personal information to us to enable us to assist them with their operations and, as such, we may use your personal information in order to provide that assistance.

MANAGING COOKIES, TRACKERS, SCRIPTS, LOCATION
AND SOCIAL MEDIA INFORMATION

Many web browsers have settings to notify you when you receive a cookie, web beacons and other trackers and to allow you to block these cookies, web beacons and other trackers and may allow you to disable scripts. If you block any of these items you may not be able to access certain parts of the websites making up the Services or certain functionality or features may not work properly or may not be available.

 

You may be able to block cookies, web beacons and other trackers and scripts by following the instructions on your browser. Your browser may also allow you to delete cookies and other trackers already stored.

As well, your computer or mobile device or browser may allow you to prevent your location from being shared with third parties. As set out above, many social media services allow you to select how your personal information is collected, used and shared. Please check with your social media services for your options.

LIMITED NATURE OF THIS PRIVACY POLICY

Nothing contained in this Privacy Policy is intended to create a contract or agreement between Oceana Salon & Spa and you, you may not rely on it as such.

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